The product: A online therapy app for users who have limited access to affordable mental health services and wellness resources.

Project duration: May - July 2022

My role: UX designer designing an app for the Lavender Therapy App from conception to delivery.

My responsibilities: Conducting interviews, paper and digital wireframing, low and high-fidelity prototyping, conducting usability studies, accounting for accessibility, iterating on designs, and responsive web design.

Crowded Interface

An interface that is crowded with text, images and other design elements makes it harder to navigate through the website. Sammie’s website will focus on visuals to make the user flow simple and less overwhelming.

order tracking capabilities

Many user’s who order their food online prefer to see what the progress of their order is. From the moment the kitchen receives a customer’s order to when the delivery driver has picked it up from the restaurant is on their way, Sammie’s Website will have those viewing capabilities.

Inaccessible Color/font

Colors that are too light and fonts that are too hard to read. Sammie’s Website will meet accessible design guidelines to ensure everyone can use the website.

Alyssa | “I am a independent college grad who is feeling the shock of post-grad life. I don’t know where to start when it comes to looking for someone to help guide me through this new season of my life” 

Age: 22

Education: Bachelor’s Degree

Hometown: New York City

Family: Independent

Occupation: Recent college graduate

Alyssa is a recent college graduate and overwhelmed by the new chapter in life that she is experiencing. She is unsure of what she wants to do for her career and is battling with anxiety and depression. She is thinking about seeking therapy, but is intimidated by the process of starting, would love to connect with a community going through the same struggles, and needs to find a way where she can afford it.

Round 1 Findings

1. Profile page needs to be easier to navigate to

2. The first page should be the Home Page, not a login page

Round 2 Findings

1. Colors need to be more accessible

2. Add a feature to the notification icon that tells you how many items you have in your cart

A minimal layout with large text and buttons are ideal to allow the users to easily find the resources they need without feeling overwhelmed or distressed.

Colors need to be calming and accessible in order for users to easily see the screen elements

Impact

The impact that the Lavender Therapy app will have on society is giving those with minimal financial resources the ability to have access to mental health services and resources in a way that is comfortable and private to them.

What I learned

While designing Sammie’s Sandwich Website, I learned that the first ideas of the app are just the beginning of the design process. Usability studies and peer feedback kept improving the app during each iteration.

Conduct another round of usability studies to validate whether the pain points users experienced have been effectively addressed.

Conduct more user research to determine any new areas of need.