overview
I was brought onto this Overdose Reporting Platform (ORP) project as the Lead UX Designer. I joined this project after it had organically grown and evolved over several years. This platform was created by the community for the community with the goal of improving opioid overdose response and prevention efforts and support organizations with data and tools for their outreach activities.
Note: Client name and design files are redacted and/or modified due to confidentiality requirements.
Client: Public Health / Higher Education
The product: A platform designed to improve opioid overdose response and prevention efforts. It supports organizations with data and tools for their outreach activities.
Project duration: October 2023 to December 2024
My role: UX Design Consultant
Responsibilities: Collaborating with cross-functional teams, conducting usability studies, high-fidelity wireframing, accounting for accessibility and state laws, iterating on designs, design system creation and management, assist in running agile ceremonies
Platform Features
Interactive data dashboards and near real-time reporting tailored for Outreach Organizations
Supply management and tracking solutions for Outreach Organizations
Public-facing website and mobile app for reporting overdose incidents
Data Ingestion
ML/AI Data Science Pilot
Cloud Foundations Technical Platform
Research
Community Participation
Shaping platform features based on insights from outreach professionals and community members.
Academic Research
Adopting a proactive approach by leveraging extensive expertise and historical data.
Technology
Utilizing cutting-edge cloud-based tools to gather, analyze, and visualize real-time data.
Information Architecture Card Sort
Using card sorting to analyze the insights gathered during the client workshop allowed us to effectively organize key features into their appropriate categories. This process played a crucial role in defining the optimal structure for the Information Architecture.
Context Map
A context map enabled my team and me to gain a comprehensive understanding of the broader ecosystem in which the product would operate. It clarified relationships and dependencies, uncovered opportunities and risks, guided prioritization efforts, and provided valuable insights to support strategic decision-making.
User Journey Maps
Creating user journey maps allowed us to deeply understand the user’s needs and goals, identify key touchpoints, and provide valuable insights that shaped the platform's navigation and flow.
Information Architecture
I designed the information architecture using insights and diagrams gathered during our client workshops, ensuring it was grounded in comprehensive research and aligned with the project goals.
Wireframes
Initial Sketches
At the start of a project, I prefer to put pen to paper to kick off the wireframing process. This approach allows me to quickly generate multiple ideas and explore various pathways for the product.
Digital Wireframes
Digital wireframes are currently a work in progress and will be posted soon. Thank you for your patience!
Mockups and prototype
Mockups and hi-fidelity prototype are currently a work in progress and will be posted soon. Thank you for your patience!
the impact
This platform is making a life-saving impact across communities. In May 2024, a mass overdose event in Austin resulted in 51 confirmed overdoses and 8 suspected fatalities. Using the Overdose Reporting platform, prevention organizations received real-time alerts along the incident map and the projected path between different cities. The platform enabled rapid resource deployment, including Naloxone and essential supplies, to address the crisis. The Overdose Reporting Platform played a pivotal role in coordinating a community response that saved numerous lives.